TERMS OF SERVICE

Effective Date: January 2025

Introduction

These Terms of Service outline the agreement between Sankofa Birth Preparation Services Ltd t/a The Sankofa Birth Experience (“we”, “us”, or “our”) and you (the “client”) regarding the provision of our birth preparation and related services. By booking and participating in our services, you agree to the terms outlined below.

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1. Our Services

We provide birth preparation services including, but not limited to, hypnobirthing classes, prenatal yoga, biomechanics workshops, relaxation sessions, women's circles and Mother Blessing ceremony facilitation. These may be offered in-person or online.

All services are for educational and informational purposes only. They are not a substitute for medical advice, diagnosis, or treatment from a qualified health professional.

2. Bookings and Payment

Bookings must be made in advance and confirmed by us in writing. Payment will be confirmed either via an automated email from our payment system or directly from Sankofa Birth Preparation Services Ltd in cases where payment is made by bank transfer.

We offer concession pricing at our discretion. Clients wishing to be considered for a concession should contact us directly to discuss their circumstances.

Payment in instalments is available by request, on the condition that the full balance is paid before the first session begins.

Full pricing will be made clear before any booking is confirmed.

3. Cancellations and Refunds

Clients may cancel their booking at least 7 days before the start of their session(s). If expenses have already been incurred by us (e.g. venue hire or teaching resources specifically for your session), these costs will be deducted from the refund amount.

If a client has purchased a yoga class pack and cancels before using all sessions, no refund will be due for the unused classes.

In the case of extenuating circumstances, such as your baby being born before the sessions or yoga pack have been completed, a pro-rata refund may be provided, excluding any costs already incurred by us.

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4. Rescheduling Booked Sessions or Services

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If we, the organisation, need to cancel a scheduled session, we will offer to reschedule at a mutually agreed time. If a suitable reschedule cannot be arranged, a refund will be provided, minus the cost of any sessions already attended or completed.

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If a client wishes to reschedule a private service, they must notify us as soon as possible. We will make every effort to accommodate the change. If any costs are incurred as a result of rescheduling, the client will be informed in advance.

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If a client is unable to attend a booked group yoga class (whether a drop-in or part of a class pack), they should provide as much notice as possible. Their missed class will be moved to the next available session they are able to attend.

5. Client Responsibilities

Clients are responsible for ensuring they are physically fit and medically able to participate in any sessions offered. It is the client’s responsibility to inform us of any medical conditions or changes to their health that may impact their participation.

Where sessions take place in the client’s home, it is the client’s responsibility to ensure there is a suitable and safe space for the session to be conducted.

6. Limitation of Liability

While we take every care in the planning and delivery of our services, participation is at your own risk. We are not liable for any injury, loss or damage suffered as a result of participating in our sessions unless caused by our proven negligence.

7. Intellectual Property

All materials provided during our sessions (digital or physical) are for the personal use of the client only. They may not be copied, shared, distributed or reproduced without written permission from Sankofa Birth Preparation Services Ltd.

8. Data Protection and Privacy

Your personal information is processed in accordance with our Privacy Policy, which is available upon request or on our website.

9. Changes to Terms

We reserve the right to amend these Terms of Service at any time. Clients will be notified of any changes in advance when possible.

For any questions or further information, please get in contact:​

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